Service Manager
Henley Executive · Low Bradley, England ·
Service Manager – Managed Services (Hybrid 1-2 Days in Office per month) £40,000 - £50,000 We have an exciting opportunity for a Service Manager to join a managed services provider in Bristol. The role will be predominantly home-based, with 1-2 days working from their Bristol office per month and on-site client visits as needed.
Working within an extended team of 4 x Service Managers, you’ll own a portfolio of managed service customers, ensuring delivery aligns with contractual commitments, business objectives and agreed scope. You’ll guide customers through the full-service lifecycle, onboarding, performance management, continual improvement and major incident response, acting as their trusted partner throughout.
Key Responsibilities
- End-to-end management of Critical Path
- Consult with project and transition teams during onboarding.
- Ensure stakeholder buy in to deliver projects smoothly and to scope.
- Analyse service performance against SLAs, KPIs and utilisation allowances.
- Produce detailed reporting with insights and recommendations.
- Identify trends and improvement opportunities using performance data.
- Apply ITIL best practice to mitigate risks and manage incidents.
- Act as an escalation point for customers and internal teams. Experience & Skills
- Background in an IT service environment with ITIL lifecycle exposure (Certification a bonus).
- Experience engaging senior stakeholders and leading teams.
- Skilled in ITSM tools, BI dashboards, Excel and PowerPoint.
- Strong analytical, communication and presentation skills.
- Confident handling major incidents and escalations.
Customer‑centric mindset with strong organisational abilities. Successful applicants can expect a salary of £40,000 - £50,000 depending on experience, as well as a company-wide bonus scheme. Please include your current location on your CV or application.
Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.