Service Manager

Job Description Service Manager Engineering - West Yorkshire - £50-55k + company car + bonusSamuel Frank is recruiting for a Head of Service to join a well-established engineering business based in Leeds. The successful Head of Service will take responsibility for the day-to-day running and development of the UK service operation, managing field engineers, customer requirements, service projects and the commercial performance of the department.

This is primarily an operational role, roughly 70% operational and 30% commercial, and would suit someone who is highly organised, customer-facing and comfortable managing a busy service function where priorities can change quickly.

There is significant scope to improve processes, develop the service offering and grow the department over time. The role is Leeds based with UK-wide travel, regular customer site visits and occasional overnight stays. Flexibility will also be needed to support engineers and urgent customer requirements outside normal office hours when required.

Key aspects of the Head of Service role include: Leading and managing the UK service department, including Service Engineers and subcontractorsPlanning, scheduling and coordinating field engineers, workloads and service activitiesManaging installation, upgrade, rebuild, refurbishment and commissioning projects from planning through to completionOrganising engineer resources, tools, materials, van stock and service equipmentManaging reactive breakdowns and urgent service requirementsScoping service work, preparing quotations and estimating labour, materials, engineering time and project costsProducing RAMS, carrying out site-specific risk assessments and ensuring engineers work in line with HSE and customer requirementsReviewing engineer service reports, timesheets, customer action plans and service documentationIdentifying service, upgrade and new customer opportunities and supporting service contract growthThe successful Head of Service will need: Previous experience in a Service Manager, Head of Service, Site Manager, Operations Manager or similar engineering leadership roleExperience managing field service engineers and coordinating site-based activitiesA strong background in industrial machinery, engineering or manufacturing environmentsGood mechanical and hydraulic knowledge; electrical knowledge would also be beneficialGood commercial awareness and the ability to understand the profitability of service workStrong customer-facing skills and the confidence to manage customer expectations and difficult situationsA full UK driving licence and willingness to travel throughout the UK, including occasional overnight staysIdeally, the Head of Service will also have: HNC, HND or Degree in Mechanical, Electrical or another relevant Engineering disciplineIOSH Managing Safely, NEBOSH or similar health and safety qualificationExperience using ERP, CRM, CMMS or service management systemsPLC or controls knowledgePrevious experience growing service revenue, service contracts or aftermarket businessPackage: Salary £50-55k depending on experience and qualificationsCompany car for business and personal useFuel card covering business and personal mileageBonus linked to agreed KPIs37-hour working weekLonger-term opportunity to develop the service department, increase commercial responsibility and add further support as the function growsThis is a good opportunity for an experienced service or engineering operations professional who enjoys taking ownership of a busy department, improving how it operates and building strong relationships with both engineers and customers.

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