Service Operations Manager
A1 Personnel · London, England ·
We are recruiting on behalf of a leading international engineering business for an experienced Service Operations Manager to join its Rail & Marine division. Key Responsibilities Lead and coordinate service, maintenance, repair, overhaul and commissioning activities.
Manage and develop a team of service engineers and technicians. Plan resources, schedules and service activities to meet customer requirements. Manage costs, profitability, spare parts and technical resources. Maintain high HSE, quality and compliance standards.
Build strong relationships with key customers and provide technical support. Resolve complex service issues and identify opportunities for renewals, upgrades and additional services. Monitor KPIs and prepare management reports.
Support UK and international service operations and customer visits. Requirements Degree or relevant qualification in Mechanical/Electrical Engineering or similar. 5+ years relevant technical/service experience. Proven experience managing technical/service teams.
Strong knowledge of mechanical and electrical drive systems. Excellent problem-solving, communication and customer management skills. Commercial awareness and ideally experience in service sales. Rail, Marine or heavy engineering experience highly desirable.
Full UK driving licence and willingness to travel. This is an excellent opportunity for a Service Manager, Technical Service Manager or Engineering Manager looking to progress within a global Rail & Marine engineering environment.