Service Supervisor

Service Supervisor vacancy in Dundee! Competitive salary of up to £38,000 depending on experience Monday – Friday 8AM-5PM NO WEEKENDS Our client encourages personnel with a background as a Service Advisor / Service Supervisor / Service Manager / Service Reception Manager / Workshop Controller Work for a thriving independent businessAre you an experienced motor trade professional seeking a rewarding opportunity as a Service Supervisor.

We are currently recruiting on behalf of a well-established independent in Dundee for a dedicated Service Supervisor to join their friendly and professional team.

Benefits

Competitive salary of up to £38,000 per annum depending on experience Friendly and professional working environment A varied position combining workshop and office duties A great working atmosphere in a family-run independent - avoid the pressure-driven world of the big PLCDuties as a Service Supervisor will include: Managing and supporting the reception and administration team Controlling bookings and coordinating with the workshop to make effective use of available capacity Preparing estimates, obtaining customer authorisation and providing progress updates Overseeing parts ordering, returns and supplier credits Ensuring job cards, invoices and payments are completed accurately and promptly Handling customer queries and complaints professionally Coordinate the service department, supporting management, technicians, and administrative staff Deliver a high-quality customer experience to enhance customer satisfaction and loyalty Manage workflow, productivity, and job allocation within the service team Develop and optimise operational processes for increased efficiency and profitability Raise job cards and provide accurate customer estimates in line with company policies Maintain thorough documentation and update customer and vehicle records Monitor jobs in progress and report any issues promptly Ensure compliance with health and safety protocols and company policiesRequirements that the Service Supervisor will need: Proven experience within the motor trade in the Service Department and/or Workshop Strong customer service and communication skills Proficiency in numeracy, literacy, and IT systems Ability to analyse data for KPI reporting and process improvement Enthusiastic, motivated, and able to work well within a team Previous supervisory experience is desirable but not essential; strong tenure as a Service Advisor will be considered Excellent organisational and administrative skillsContact Will Grant, Automotive Recruitment Specialist at Perfect Placement covering Dundee and Angus, today to discover more about this fantastic opportunity.

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