ServiceNow Developer

Job Description: The role will have a dual focus: contributing to the successful delivery of ServiceNow team's customer prioritized backlog, while leading hands-on innovation initiatives to drive continuous improvement, and support the development and bid opportunities of new business prospects.

Key Responsibilities Platform Development & Configuration: Design & Development: Design, develop and implement scalable, high-quality ServiceNow solutions aligned to customer requirements and platform best practice. Platform Configuration: Configure ServiceNow modules, workflows, business rules, scripts, Flow Designer, UI components and other platform capabilities, adopting a configuration-first approach.

Integrations & Automation: Develop and maintain customer integrations, APIs and automation solutions to improve service efficiency and connect ServiceNow with external platforms. Technical Quality & Governance: Ensure development meets technical standards for security, performance, maintainability and upgradeability, including code reviews, testing and technical documentation.

Innovation & Continuous Improvement: Identify opportunities to leverage new ServiceNow capabilities and emerging technologies to enhance platform functionality, address technical debt and deliver innovative solutions for customers.

Technical Leadership & Collaboration: Serve as a technical lead, providing guidance and best practices across service operations platforms. Collaborate with internal and external stakeholders to gather and analyse requirements, translating and documenting these into effective solutions.

Support internal Mastek growth and innovation workstreams as well as leading them. Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised.

Innovation & Continuous Improvement: Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting. Drive innovation by integrating and optimising monitoring solutions within service management workflows.

Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms. Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments.

Service Operations Reporting & Insights: Design and implement reporting solutions to provide Real Time insights into service performance, incident trends, and operational health. Utilise data analytics and explore machine learnin...

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