ServiceNow ITOM Architect

We are seeking an experienced ServiceNow ITOM Event Management Architect to design, implement, and optimize ServiceNow SaaS-based ITOM Event Management solutions. The ideal candidate will act as a technical SME and thought leader, translating business requirements into scalable, high-availability enterprise solutions while ensuring best practices across architecture, governance, and integrations.

Key Responsibilities Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management. Integrate ServiceNow with monitoring tools such as: Splunk AppDynamics Using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.

Develop and maintain: Alert correlation Deduplication and suppression logic Design and optimize: Impact maps Ensure CMDB integrity and alignment with CSDM standards. Manage Discovery scheduling (including cloud Discovery) and assess network impact.

Provide technical leadership across multi-tier, multi-tenant implementations. Translate functional and technical requirements into: Technical specifications Troubleshoot production and test issues, perform root cause analysis, and implement resolutions.

Collaborate with executives, SMEs, and business stakeholders on solution assessments and roadmap planning. Provide post-implementation support and continuously optimize event management processes. Mandatory Skills Strong hands-on experience implementing ServiceNow SaaS solutions, specifically ITOM/Event Management.

Alert correlation Deduplication and suppression Strong integration experience using: SNMP traps REST/SOAP APIs MID Server Webhooks Deep expertise in: CMDB CSDM framework Horizontal Discovery Cloud Discovery (AWS, Azure, GCP) Experience in Service Mapping and pattern debugging. Strong understanding of ITIL/ITSM processes:

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