ServiceNow Technical Consultant

Senior ServiceNow Technical Consultant About the Role We are looking for an experienced Senior ServiceNow Technical Consultant to join our Professional Services team. In this role, you will work closely with customers and internal teams to understand business requirements, design effective ServiceNow solutions and drive successful implementation across different engagements.

You will use your technical expertise and knowledge of ServiceNow best practices to deliver business value, improve workflows and support customers in achieving their strategic objectives. The role also involves exploring and integrating AI capabilities into workflows, decision-making and problem-solving to drive innovation and long-term business improvements.

Key Responsibilities Design and deliver ServiceNow solutions using platform best practices and domain expertise, ensuring consistent implementation and business value throughout the delivery life cycle. Translate business requirements into technical specifications, solution designs and user stories, ensuring alignment with customer objectives.

Lead customer discussions and workshops to understand existing processes, identify improvement opportunities and define future-state solutions. Provide technical guidance on ServiceNow capabilities, platform health, configuration, integrations and workflow optimisation.

Design and implement ServiceNow workflows, incorporating AI capabilities where appropriate to improve business processes and operational efficiency. Review and validate technical deliverables, including configurations, integrations, code quality, testing and technical documentation.

Provide oversight and guidance on unit testing of solutions developed by partner or customer teams. Lead smaller projects and technical workstreams, ensuring effective execution and delivery of agreed outcomes. Guide and mentor Technical Consultants and Associate Technical Consultants, promoting technical quality and consistent delivery.

Maintain knowledge of ServiceNow product advancements, certifications and emerging technologies, sharing relevant insights with colleagues and customers. Prepare and maintain technical documentation, including business requirements workbooks and solution design documents.

Contribute to regular engagement status reports, providing visibility into utilisation, risks, progress and required actions. Work with product development teams to provide customer feedback and recommendations for product improvements.

Independently leverage AI to optimise workflows, customise customer solutions and support strategic decision-making. Communicate AI system designs, platform u...

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