Shift Supervisor
heytea · London, England ·
Key Responsibilities Beverage Preparation & Quality Control Oversee beverage preparation during assigned shifts. Ensure all drinks are prepared according to brand recipes and standards. Monitor drink quality, presentation, and preparation efficiency.
Maintain consistency in beverage preparation and service standards. Shift Operations Management Coordinate staff duties and workflow during shifts. Allocate team members to stations to maintain service efficiency during busy periods.
Support training and on-the-job coaching for new team members. Report operational updates or issues to the Store Manager. Food Safety & Hygiene Ensure compliance with food safety and hygiene regulations. Maintain a clean and organized beverage preparation area.
Ensure proper storage, labeling, and rotation of ingredients. Stock & Ingredient Management Assist in managing beverage ingredient inventory such as tea, milk, and toppings. Monitor ingredient usage and reduce waste. Ensure adequate preparation before service periods.
Requirements Previous experience in a bubble tea shop, café, or hospitality environment. Experience supervising or coordinating a team is preferred. Knowledge of beverage preparation processes. Strong customer service and teamwork skills.
Level 2 UK Food Hygiene Certificate (or above) preferred. Strong communication and execution skills. Ability to work in a fast-paced hospitality environment. Must have the right to work in the UK.