Site Services Manager

Reference: 102680Job OverviewSecurity lead for all Mitie site based Supervisors and SO's On HMRC NEP Estate in Newcastle , Washington and DurhamActively drive for service excellence, sustainability, social values and efficiency initiatives at local level; Co-ordinate the local delivery of all security operations Effective and pro-active communication with the HMRC client Carry out pre-audit for monthly KPI meetings for all security operations Manage client expectations and resolve all concerns in timely manner Assist Mitie Account Manager and local Mitie Operations Manager as required Management of and responsibility for site security equipment Main DutiesImplement opportunities locally to maximise service efficiency and drive continuous improvementConduct monthly pre-audits KPI meetings as required and escalate any failingsConduct regular reviews of all sites and ensure that all issues identified are reported and resolvedCommunicate effectively and proactively with the security team and HMRC clientEnsure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expectManage all aspects of site based Mitie security staff for example (list is not exhaustive):management of holidaysmanage unplanned absenceappraisals and performance managementstaff training routine and management of training recordsmanagement of the incident reporting processeslocal management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliersEnsure all HMRC officers have read and signed the up to date Assignment InstructionsEnsure the security risk assessments have been signed off and regularly reviewed.

Assist Mitie Contract and Operations Managers with recruitment, training and as directedFollow Group and company policies and procedures at all times;Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;Use all work equipment and personal PPE properly and in accordance with training received;Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;What we are looking forSC Clearance – Minimum standardFront Line SIA LicenceDriving LicenceMinimum of 5 years proven experience in a similar roleMust understand client needs within HMRCAbility to inspire and lead team to deliver the highest service standards at all timesEffective communicator at all levelsMust have exceptional understanding of security services within HMRCUnderstand key Mitie principles and assist in delivering this in every aspect of site functionsMust have excellent IT skills and a good understanding of all Microsoft Office applicationRef:102680 Location:Newcastle upon Tyne Employment:Full time Closing Date:18 September 2026

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