Soft Services Manager

Overview

In this role you will oversee the profitable and compliant operation of cleaning, security and peripheral services across the South-West region, ensuring high service standards and accurate financial forecasting. You will lead multi-site delivery, manage client relationships and contracts, and drive growth while maintaining budget discipline. A key focus is retention of major contracts and timely invoicing with strong cash collection. You will collaborate with cross-functional teams to meet contractual objectives and support business growth.

Pay / Benefits

• Digital Learning via OCS Academy
• Wagestream flexible pay
• Hapi app retail perks and wellbeing resources
• Professional growth opportunities
• Award-winning employer reputation
• Flexible working culture (40 hours)

Responsibilities

• Deliver services across the designated area to meet contractual obligations and strategic division goals
• Build and nurture customer partnerships, enabling cross-service collaboration
• Communicate clearly with staff at all levels to align on business goals and value contributions
• Support sales in preparing tenders and delivering area-specific sales presentations
• Recruit, develop and, if needed, manage onsite operations managers to meet requirements
• Ensure compliance with OCS policies and industry regulations, emphasizing ISO quality systems and health & safety
• Actively participate in retaining major contracts approaching re-tendering
• Coordinate with other Facilities Managers to enhance staff motivation and retention
• Maintain P&L accountability for the area and manage within budget to maximize revenue and gross margin
• Liaise with internal and external bodies to ensure regulatory compliance and operational excellence

Key requirements

• Knowledge of soft services and delivery experience is essential
• Experience managing a multi-site, service-based, national, low-margin business
• Right to work in the UK
• Self-motivated and results-oriented with strong interpersonal skills
• Highly organized with ability to prioritize and delegate
• Ability to mentor and develop subordinates
• Committed to personal development and career progression
• Proven management experience with full P&L accountability
• Hands-on operational experience and track record in client relationship management
• Experience in growing businesses with P&L accountability
• Proven ability to motivate, develop and retain a dispersed workforce
• Evidence of growing the business under P&L responsibility
• communication at all levels
• people leadership
• coaching and mentoring
• P&L management
• budgeting and financial forecasting
• ISO quality systems compliance

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