Software Engineer

Oxford , UK Site SupportResponsibilities: Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment groupTroubleshoot and resolve issues related to system hardware, application software, and operating systems.

Perform endpoint security remediations as assigned by SecurityExperience in supporting end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.

Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings)Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfactionPerform equipment setup for Moves/Adds/Changes (MAC)Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessoriesConduct weekly inventory audits and submit stock reportCoordinate with vendors for RMAs and troubleshooting of hardware/software issuesRequired

Skills

Education: Associate's or Bachelor's degree in IT, Computer Science, or related field and/or equivalent work experience5+ years experience in IT field services or deskside supportCompTIA A+ certificationUnderstanding of ITIL frameworkUnderstanding of IT technologiesExperience managing an Infrastructure or customer-facing support (i.e.

Desk-side services)Experience working with technology vendorsProficient in Microsoft Office tools, including Excel and Powerpoint Excellent verbal, written and presentation skills Ability to handle multiple tasks and assignmentsProven ability to thrive in a fast paced, dynamic environment.

Nice to Have SkillsITIL v4 certificationRelated infrastructure (network, virtualization) certificationsJob SummaryJob number: CREQ264711Profession: OtherExperience: 5-7Years

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