Software Implementation Consultant

Software Implementation Consultant required to join a growing, product-led software business operating within a highly specialised industry. The organisation develops a complex platform used by an international customer base and is continuing to invest in its product and services as it grows.

This is a varied, customer-facing role where you'll work with clients throughout the implementation journey - understanding how their business operates, translating those requirements into practical solutions, working with their data, and helping them successfully adopt the platform.

The Company This is a well-established software business operating within a specialist market where its technology plays an important role in supporting complex customer operations. The organisation is part of a wider international software group, giving it the backing and stability of a larger organisation while retaining the agility and close-knit feel of a specialist product business.

The company has a strong focus on customer relationships and continued product development, with a collaborative culture where people are encouraged to take ownership, share ideas and develop their expertise. With a remote-first team, you'll be joining a relatively small and experienced group where your work is visible and you'll have the opportunity to contribute across both customer delivery and the wider product.

The Role You'll be responsible for helping customers get from buying the software to successfully using it within their business. That means getting underneath how a customer currently works, understanding what they need the system to achieve and helping shape the best way of implementing it.

You'll spend time with customers running workshops and gathering requirements, but you'll also get into the detail - looking at their data, identifying problems, configuring the system and helping resolve issues along the way.

You'll work across several implementations, so there is plenty of variety. One week you might be working remotely with a customer on requirements and data, while another could involve spending several days onsite helping deliver a key stage of an implementation.

You'll also work closely with the internal product and development teams, bringing customer insight back into the business and helping ensure the platform continues to develop in line with what customers need. It's a role that would suit someone who enjoys being the person customers turn to for advice, but who also likes getting into the detail of systems, data and how things actually work.

Key Responsibilities Own software implementations through discovery, solution design, configuration and customer go-live Work with customers to understand their processes and translate business challenges into effective sof...

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