Solutions Consultant - EMEA

Overview

In this Solution Consultant role, you act as the technical and commercial bridge between SugarAI and customers in the EMEA region. You translate business needs into actionable AI-enabled CRM solutions, guiding deal strategy and owning the pre-sales process. You’ll collaborate with sales, success, and partners to demonstrate value and enable confident decisions. The role blends deep product expertise with customer storytelling to drive real outcomes.

Pay / Benefits

• UK Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Educational Resources - Career & Personal Development
• Discount programs (travel, fitness)

Responsibilities

• Lead the end-to-end pre-sales cycle from discovery to handoff to delivery
• Position SugarAI capabilities to align with customer business priorities and outcomes
• Demonstrate AI-enabled CRM solutions through value-based demos and technical validation
• Identify and mitigate technical/commercial risks to enable a successful close
• Enable direct and partner sales teams with training, demonstrations, and collateral
• Maintain expert knowledge of SugarAI and provide ongoing application support to sales
• Promote CRM best practices and SugarAI extensibility in customer conversations
• Monitor AI and enterprise tech trends to inform customer discussions
• Represent SugarAI externally at events and support product marketing
• Collaborate with Marketing and Sales to keep tools and partner relationships up to date

Key requirements

• 5+ years in pre-sales or similar customer-facing technical role
• SaaS solution sales/configuration experience with understanding of systems architecture
• Strong commercial acumen linking technology to business outcomes
• Consultative mindset engaging stakeholders from end users to C-level
• Knowledge of enterprise apps (CRM, ERP, APIs, integrations, cloud) and RFP/Tender practices
• Understanding of Generative AI, LLMs, and AI-powered workflows plus curiosity to explore
• Excellent communication, presentation, storytelling, and objection handling
• Strong teamwork, integrity, motivation, and positive attitude
• Excellent planning and time management across direct, expansion, and partner opportunities
• Willingness to travel up to 40% and work across time zones
• strong communication
• storytelling
• collaboration
• CRM and ERP knowledge
• APIs and integrations
• cloud platforms and data architecture

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