Sr Director, Professional Services

Overview

As Senior Director, EMEA Professional Services, you will own the strategy, execution and financial outcomes for a $100M+ services portfolio. You lead a 150+-person organization across the region, advancing a services-led, outcome-led model that expands fee-based consulting and advisory. You shape demand, quantify value, and convert executive advisory into funded engagements, working closely with field sales and delivery teams. This role combines strategic vision with hands-on leadership to drive profitable growth and measurable customer outcomes.

Responsibilities

• Own and lead the EMEA Professional Services business to deliver profitable growth in bookings, revenue and margin
• Scale fee-based consulting and advisory that engages before product decisions and accelerates value realization
• Partner with EMEA Sales and Solutions Engineering to build services pipeline, repeatable plays, and improve attach/pull-through
• Develop and evolve the services portfolio (definition, packaging, pricing, value messaging) to reduce low-value free/presales work
• Lead a distributed organization, coach talent, build succession, and foster high-performance, inclusive culture
• Ensure high-quality delivery with standardized methods, governance, and risk management; improve utilization and customer satisfaction
• Optimize the operating model across local delivery, partners, and global delivery centers; drive process productivity
• Lead executive discovery and advisory plays to build roadmaps and convert strategy discussions into funded engagements
• Represent Professional Services in key customer and partner engagements and executive briefings
• Drive alignment with Worldwide Professional Services, Portfolio, and Operations to scale best practices and improvements

Key requirements

• 15+ years of progressive leadership in Professional Services, Consulting, and/or Managed Services in enterprise technology
• Proven experience owning and growing a services P&L with bookings, revenue, margin and cost management
• Successful track record in building and scaling fee-based consulting and advisory offerings for executive-level influence
• Strong partnership with field sales to build pipeline, create services-led plays, and drive predictable outcomes
• Experience leading consulting and transformation engagements, including discovery, roadmaps, and adoption/value realization
• Proven consultative selling to build pipeline and close fee-based advisory/consulting engagements
• Experience leading large, geographically distributed organizations in a matrixed, global environment
• Excellent executive communication, negotiation, and customer-facing leadership
• Strong operational discipline: forecasting, governance, delivery quality, risk management and continuous improvement
• Comfort collaborating with partners and global delivery centers to scale capacity and standardize delivery
• leadership
• executive communication
• negotiation
• enterprise technology
• hybrid cloud
• storage

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