Supervisor

Overview

You will lead a small retail team within Harrods Gatwick operation, ensuring world‑class service and solid product knowledge. In the absence of the Sales Manager, you’ll drive sales and service while supporting opening/closing routines and daily store operations. You act as a Harrods ambassador, building relationships with customers and maintaining brand standards in a fast-paced airport environment. This role offers a meaningful chance to shape customer experiences at a premium travel retail location.

Responsibilities

• Lead a team of Sales Associates and Specialists to deliver exceptional service
• Support management in opening and closing routines of the terminal
• Drive sales and service in the absence of the Sales Manager
• Oversee operational control of the floor, daily counts, and price changes
• Monitor stock levels and action pricing where needed
• Act as Harrods ambassador and build quality customer relationships
• Work morning/evening shifts and weekends

Key requirements

• Experience as a team leader or supervisor, preferably in retail
• Strong communication skills for impact in a skilled team
• Ability to deliver sales and service through the team in the absence of management
• Experience supporting floor operations, counts, price changes, and stock oversight
• Availability for morning, evening, and weekend shifts
• Criminal Record Check and references for last 5 years for airside pass
• strong communication
• team leadership
• customer focus
• adaptability
• collaboration
• reliability

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