Supervisor

SupervisorSupervisorLocation: EnfieldBusiness Unit: Wates Property Services (WPS)The RoleWates Property Services is looking to recruit an experienced Supervisor to join our team in Enfield. As a Supervisor, you will be responsible for overseeing the day-to-day delivery of repairs, maintenance and refurbishment works across a designated area, ensuring that works are completed safely, on time, within budget and to the highest quality standards.

You will lead and support operatives and subcontractors, drive performance against key service targets and deliver excellent customer service, while ensuring compliance with all health and safety requirements. Key ResponsibilitiesSupervise the delivery of responsive repairs, planned maintenance and refurbishment works.

Manage and support a team of operatives and subcontractors, ensuring productivity and quality standards are achieved. Undertake pre-inspections, post-inspections and quality assurance checks. Ensure all works are completed in line with contractual requirements, specifications and service level agreements.

Monitor performance against KPIs, productivity targets and customer satisfaction measures. Ensure full compliance with health and safety legislation, company procedures and best practice. Investigate and resolve operational issues, complaints and escalations in a timely manner.

Liaise effectively with planners, clients, residents and internal teams to ensure smooth service delivery. Manage materials, resources and subcontractor performance to achieve value for money. Maintain accurate records and ensure all works are correctly recorded on company systems.

Support continuous improvement initiatives and identify opportunities to enhance operational performance. About YouEssentialPrevious experience working within a Supervisory role in repairs, maintenance, refurbishment or planned worksStrong understanding of social housing maintenance environmentsExperience managing direct labour and subcontractorsExcellent communication and stakeholder management skillsStrong organisational and problem-solving abilitiesGood knowledge of health and safety legislation and safe systems of workAbility to manage multiple workstreams and prioritiesFull UK Driving LicenceSSSTS qualification or equivalentDesirableNVQ Level 3 in a relevant construction or trade disciplineIOSH Managing SafelyExperience working for a housing association, local authority or property services contractorKnowledge of property maintenance systems such as DRS, Opti-Time or similarWhat We OfferCompetitive salary and benefits packageCompany vehicle or vehicle allowancePension schemeLife assuranceEmployee assistance programmeTraining and career development opportunitiesFlexible benefits packageOpportunity to work with one of the UK's leading property services providersOur commitments: Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.

We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly. We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role.

Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme.

Reasonable adjustments are available, please contact us at recruitment@wates.co.ukSupervisor

Report this job