Support Engineer

Technical Analyst – Identity & Access Management Location: UK-Hybrid (must be able to get into Sheffield) Role Type: Contract, Inside IR35 Specialism: Identity & Access Management / Production Support We're looking for an experienced Technical Analyst to join a major Identity & Access Management transformation programme within a large, complex enterprise environment.

You'll provide Level 2 operational support across critical IAM services, with a particular focus on Microsoft Identity Manager (MIM) . The role will suit someone with a strong production-support background who enjoys getting into complex technical issues, troubleshooting integrations and working closely with engineering teams to resolve problems at their root cause.

What you'll be doing Providing L2 support for Microsoft Identity Manager (MIM) Sync and MIM Service across production and non-production environments. Triaging incidents, analysing logs and identifying failure points to restore services within agreed SLAs.

Monitoring scheduled sync and provisioning jobs, including failed connectors, stuck requests and data exceptions. Troubleshooting joiner, mover and leaver provisioning issues and access-request workflow failures. Using SQL Server / T-SQL to investigate data issues, reconciliation problems and reporting requirements.

Supporting .NET/C#-based components , reviewing logs and configurations and coordinating fixes with L3/engineering teams. Investigating integrations across technologies including Active Directory, Entra ID, ServiceNow and HR systems .

Troubleshooting LDAP integrations and authentication technologies including Kerberos, NTLM, TLS and encryption . Supporting root-cause analysis and problem management for recurring incidents. Maintaining operational documentation, runbooks and known-error documentation. Supporting major incidents and outages when required. What we're looking for

You'll ideally have

Strong experience in L2 application or production support within enterprise environments. Hands-on knowledge of Microsoft Identity Manager (MIM) , particularly MIM Sync, run profiles, connector space/metaverse concepts and error handling.

Strong SQL Server / T-SQL skills for technical investigation and reporting. An understanding of .NET/C# applications from a support and troubleshooting perspective. Good knowledge of Active Directory , including users, groups, OUs and permissions. experience diagnosing complex application and infrastructure integration issues. Strong root-cause a...

Report this job