Support Services Manager

Permanent | full-time | office based Behind every successful client relationship at Mattioli Woods is a support team that keeps things running. We're looking for a Support Services Manager to lead that team across Leicester and Aberdeen.

This is a hands-on leadership role. You'll run daily operations, develop your people, own key supplier relationships and play a central part in integrating the businesses we acquire as we continue to grow. What you'll be doing Leading daily operations for the Leicester and Aberdeen team, including incoming post, task allocation and electronic filing targets Managing your team's performance and growth through regular 1-1s, objective setting, annual and salary reviews, and return to work interviews Owning training and talent development, from new starter plans to mentoring, coaching and shadowing opportunities Managing contracts and supplier relationships, including franking machines, and pursuing Royal Mail refunds where postage SLAs aren't met Identifying process inefficiencies and driving improvements from first idea through to full implementation What we're looking for Proven people management experience, including handling performance issues, escalations and recruitment Strong organisation and the ability to prioritise when demands compete Clear, confident communication with your team, colleagues across departments and external suppliers A proactive, solutions-focused approach to improving how things work Sound judgement and the resilience to make decisions independently Experience in a service or operations environment (financial services is a bonus) Why this role?

This is far more than a back-office position. You'll have real ownership of your team, your suppliers and your improvement projects, and a visible part in how the business grows. If you want to lead a team that others across the firm rely on, we'd love to hear from you.

What's in for you 34.5-hour working week health cash plan (Core Level 1) Benenden Healthcare (company-funded; includes 24/7 GP access, mental health support, physiotherapy, medical diagnostics, and access to selected surgical treatments) 5% Employer and 5% Employee minimum Group Pension contribution (if you choose to contribute 6%, we will match this) 4x salary life assurance and group income protection 25 days' holiday plus statutory (increasing with service) training and development opportunities a supportive, collaborative team environment

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