Switchboard Operator

Job Title: Switchboard Operator Trust Location: Royal Devon University Healthcare NHS FT Location: Wonford EX2 5DW Hours: 37.5 hours per week Working Pattern: Monday -Friday, 8:30am-6pm shadowing while learning the role then between 07:30 -21:00 Monday-Sunday Duration: 6 Months- Maybe Longer Job Description: IMT Services aims to develop a culture of continual service improvement.

The post holder will be an advocate for this culture across the service area and demonstrate continual service improvement in the service area that they work. The post is based on a shift pattern with both full time and part time hours per week as a member of a team offering 24 hour coverage 7 days a week within a busy Switchboard.

The position is based in the Wonford site main building above reception E Template. As a team member the post will actively contribute to the overall efficient and professional handling of internal and external calls, responding in a timely, polite and often sensitive manner.

The post will involve responding to all types of emergencies as per defined procedures, reacting quickly and effectively, recording all incidents and actions taken. The Switch Board acts generally as the first point of contact to our patients for the Trust, and as such it needs to project a caring, sensitive yet efficient service that meets the patient requirements and clinical needs.

You’ll learn the following whilst working at the trust: An in depth understanding of the roles and responsibilities involved in working within the NHS Knowledge of the systems used, to effectively complete your role to the highest standard at all times A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You’ll have the following skills/experience: Strong administrative and data entry skills Good IT knowledge, including Microsoft Office Excellent attention to detail and accuracy Ability to manage a high volume of data efficiently System Knowledge: Access to Epic desirable Previous experience with outlook, excel and word NHS experience not needed As a member of NHS Professionals, you have fantastic

benefits

Competitive pay rates- work this week, get paid next week Essential support when you need it- 24/7 365 days- call us anytime Multi locational- work across neighbouring Trusts Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements Training and development opportunities- Keep up with the essentials and more Build holiday allowance for every shift you work- your work life balance is important to ...

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