System Support Advisor

Company description: Kühne + Nagel (AG & Co.) KG Job description: ? As a KN IS Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment.

You will join a high performing, collaborative team where your contributions directly enhance both customer and user experiences. Your work will support the smooth running of operations and contribute to the continued success of the contract and the wider organisation.

In this role, you will build strong relationships and communicate effectively with internal teams, external stakeholders, vendors, and service providers. Through these partnerships, you will ensure that systems are reliably supported, issues are resolved efficiently, and service levels consistently meet or exceed agreed delivery standards.

You will also play an important part in safeguarding operational performance and maintaining service excellence. This is a dynamic position that requires adaptability, strong problem polving skills, and a proactive mindset.

Please note that participation in an out-of-hours support rota will be required to ensure continuity of service and support when needed. How you create impact Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc) Raising / managing tickets with multiple support desks within the contract (Topdesk & JIRA) Investigating and analysing Support Requests 1st and 2nd line Raising and Managing tickets with 3rd party suppliers for application support Supporting Emergency Incident management to restore services Support the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes Supporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU.

Collaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes Adherance to the SLAs and process frameworks, across multiple service desks. Working with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders What we would like you to bring Experience working in a 3PL or logistics setting Working knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher). SQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge...

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