Team Leader

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Cambridge Crown and Magistrates court(s). You will play a vital role in supporting our volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is temporary maternity cover working 32.5 hours per week. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you. What we offer At Victim Support, we are committed to attracting and retaining the best talent.

Our competitive rewards and benefits package includes: Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday.

Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.

Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Role As a Team Leader for the Witness Service

you will

support the delivery of a high quality, safe, and consistent service for all witnesses attending court. lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses. line-manage Deputy Team leader and volunteers, supporting recruitment, training, development, performance, and wellbeing. oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals. ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards. manage rotas, resource planning, and service coverage across the court cluster. promo...

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