Technical Administrator | THG Nutrition Manufacturing

Overview

As Technical Administrator at THG Nutrition, you will manage the group’s eQMS across seven sites, ensuring robust document control, complaint reporting, and audit readiness. You will collaborate with central and site technical teams to maintain quality systems and improve processes. The role combines system administration, data reporting, and cross-site training to sustain regulatory compliance. This is a hands-on position in a fast-moving FMCG environment with a clear impact on product quality and customer satisfaction.

Pay / Benefits

• 25 days annual leave plus bank holidays
• enhanced maternity and paternity pay
• compassionate leave (up to 10 days)
• volunteer leave (2 days)
• on-site gym
• Employee Assistance Programme (EAP) with Bupa

Responsibilities

• Administer and maintain the eQMS: user accounts, forms, approval paths, and general system upkeep
• Deliver training on core eQMS modules and assist site teams with system troubleshooting
• Oversee upload, review, and version control of group policies and technical procedures
• Monitor external complaint portals, coordinate investigations, and support fulfillment-related inquiries
• Cleanse complaint data, perform trend analyses, and generate quality reports
• Assist with root-cause analysis (RCA) investigations for central and site teams
• Maintain the group audit calendar, track supplier certifications, and organize audit folders
• Monitor Non-Conformance Reports (NCR) and Supplier Corrective Action Requests (SCAR); escalate risks
• Support sites during low-resource periods and coordinate weekly technical update meetings

Key requirements

• Experience in Quality Assurance (QA) or Technical Administration, preferably in food manufacturing or FMCG
• Proficiency with digital platforms, databases, or electronic Quality Management Systems (eQMS) and strong Excel skills
• Strong communication abilities to train site users and handle customer inquiries
• Excellent attention to detail and ability to manage multiple tracking systems and timelines
• Strong communication
• Detail-oriented
• Training and coaching capability
• eQMS administration
• Data cleaning and reporting
• Microsoft Excel

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