Technical Advisor

TECHNICAL ADVISER FUNCTION: Activity rate at full time position Shall serve as Technical Adviser and report to Head of R&D Services (Technical Assistance Group) Based in UK dedicated to local customer activities at their site (Hampshire) Ensure full customer satisfaction by providing high level of technical services and close relationship ROLE AND ACTIVITIES: Provide Technical Services to customer to: o Ensure and assist customer design in security ink formulations o Advise from an ink and solution perspective on any customer projects on linking ink formulations to new design software digital proofs, printing proofs and to factory formulations o Answer any queries customer has on site or refer to query to Global HQ. o Find solution to technical issues and reinforce technical knowledge to customer o Ensure the optimal use of our products to the customer and optimise current products and solutions (in collaboration with the headquarters when necessary) o In charge of technical visit report/monthly activity report, follow-up and communication (in collaboration with the headquarters when necessary) o Ensure efficient, timely and documented product complaint treatment (NC) (in collaboration with the headquarters when necessary) PROFILE: Engineering degree in Chemistry or equivalent in printing industry (3-5 years' experience in chemical or printing industry is an advantage) Flexible and willing to possibility travel to different customer sites when needed Demonstrated ability in managing multiple tasks/projects along with the ability to work in a fast-paced team environment independently Ability to establish credibility with internal & external stakeholders, strong ethics and customer orientation Excellent communication & interpersonal skills English. French highly appreciated With a driving license

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