Technical Architect (Power Platform)

Technical Architect (Power Platform) Salary: up to £85,000 Clearance: BPSS Start: 11 January 2027 We are looking for a Power Platform Technical Architect to lead the technical side of a four-week discovery into service-desk and chatbot options.

You will assess Microsoft capabilities, design the target architecture and make sure every option is secure, supportable and fit for a government technology environment. What you will do Set the technical architecture approach and decision framework for the discovery.

Assess Power Platform and related Microsoft capabilities for form intake, workflow, queue management, service levels, dashboards, chatbot interactions and escalation. Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Microsoft Copilot Studio where appropriate.

Assess integration options with identity and access management, content, document, notification and reporting services. Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history.

Assess data classification, retention, privacy, accessibility, security, environment management and operational support needs. Define how development, test and production environments, managed solutions, connection references and deployment pipelines should be used.

Keep prototype decisions proportionate to a short discovery while giving credible evidence of feasibility. Guide developers on solution structure, non-functional requirements and reusable design patterns. Identify constraints, dependencies, risks and decisions that need stakeholder input.

Support effort estimates, delivery phasing, licensing considerations and the skills needed for implementation. Expected outputs Technical option assessment. Architecture and integration views. Data, security and environment governance recommendations.

Technical feasibility evidence for the prototypes. Documented architecture risks, constraints and dependencies. Indicative implementation architecture, delivery phases and technical resource profile. What you will bring Extensive experience designing enterprise solutions on Microsoft Power Platform.

Deep knowledge of Power Apps, Power Automate and Dataverse. Strong experience of workflow, case management, service-desk or conversational service architecture. Experience integrating Microsoft cloud services with enterprise identity, data, document management and reporting platforms.

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