Technical Claims Handler

Senior Technical Claims Handler 8.1 Location: Flexible Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000 Acting as a referral point for technical guidance on indemnity, quantum, strategy & tactics

Responsibilities

Proactively managing claims in accordance with the Group philosophy, procedures & service levels. Controlling claim cost through effective negotiation around liability, quantum & procedural arguments. Maintaining good file discipline & accurate reserves, minimising the risk of late deterioration.

Adherence to Large Loss procedures & authority limits. Developing and maintaining effective relationships with colleagues and business partners. Pro-actively managing personal training and development requirements. To ensure that regulatory requirements are met.

Qualifications

In-depth knowledge of personal injury claims with handling experience of Portal, Fast-Track, Intermediate Track & Multi Track claims and costs. Detailed understanding of complex indemnity issues & the liability tree applicable to a caseload which will include retail & commercial motor, fleet policies, self-drive hire & motor trade.

Good knowledge of medical disciplines in relation to a wide range of complex injuries. Knowledge of current, relevant Case Law & commercial considerations. Strong customer service and communication skills & the ability to coach and support colleagues on technical topics.

Able to work independently, manage and prioritise own workloads. An in-depth working knowledge of Civil Procedure Rules & Practice Directions, Protocols Road Traffic Act, Limitation Act with reference to specific legislation.

Detailed knowledge of Part 7 & Part 8 – litigation is non-delegated authority – the ability to lead the case. Able to identify red flag indicators of fraud & / or higher value claims. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers.

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