Technical Delivery manager

Technical Delivery Manager First-Party Customer Data | AI SaaS Platform | London Morela is proud to be supporting a fast-growing AI SaaS business in the search for a Delivery Manager. This is a permanent role based at their London office.

First-party customer data is at the heart of this role. If you have delivered platforms and projects built on transactional, behavioural and CRM data for big consumer brands, started out hands-on in a technical seat, and now want to own outcomes rather than just track them, this is for you.

About the Client Our client is an AI-powered SaaS company that helps businesses get far more out of their first-party customer data, turning it into intelligence that drives customer revenue growth, sharper decisions and a real competitive edge.

They focus on the UK's major consumer sectors: financial services, retail, travel, telecoms and healthcare, and have built their expertise working with some of the country's best-known banks, retailers, broadcasters and airlines.

Everything they do starts with a client's own first-party customer data. Getting that data in, joined up and working on the platform is what turns millions of customer records into decisions that grow revenue. They serve clients across four countries, with two live products and two new AI solutions in development.

The business is scaling quickly and pushing AI-driven decision intelligence forward, which makes this a great moment to join. The Role First-party customer data runs through everything you will deliver. Every implementation, feature and client project depends on getting a client's transactional, behavioural and CRM data onboarded, integrated, tested and working on the platform, so a strong understanding of customer data and how it flows is the most important thing you will bring.

You will own delivery across all four areas of the business: Platform Implementation: bringing new clients onto the platform, from onboarding and integration through to testing, sign-off and handover. Platform Operations: coordinating changes, fixes and service improvements so existing client commitments are protected.

Platform Development: delivering new features, analytical capabilities and enhancements against agreed product goals. Ad Hoc Projects: running client requests, pilots and bespoke work with clear outputs and acceptance criteria.

This is not a coordination or reporting job. You will take work from requirements through development, QA, client acceptance and handover, and make sure it does what it was meant to. Your technical background gives you the credibility to work across engineering, data, product and client teams and challenge where it matters.

Product direction, technical correctness and commercial decisions stay with their accountable owners. Your job is to own execution and...

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