Technical Lead

The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims. Company Vision To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.

Department Overview The Claims function is a key differentiator – positioned as the 'shop window' of the business – and is central to Verlingue's client proposition, reputation, and growth strategy. Key Accountabilities Technical Claims Leadership Lead handling of high-value, complex claims, providing technical direction and oversight Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes Establish and implement claims strategies, including litigation management where required Act as escalation point for technically challenging or contentious claims Client Advisory & Relationship Management Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance Attend client sites and critical incidents, supporting from day one of a claim event Support client presentations, renewals, and tenders through demonstrating claims value Lead complex negotiations with insurers, loss adjusters, and legal representatives Proactively drive early coverage agreement and efficient settlement strategies Leverage market relationships to improve outcomes on difficult or sensitive claims Challenge insurer and supplier performance where required Claims Performance & Insight Analyse claims data to identify trends, risks, and improvement opportunities Provide meaningful, insight-led MI to clients and internal stakeholders Contribute to development of claims propositions and service enhancements Support embedding of data-driven decision making within the Claims team Leadership, Coaching & Capability Development Act as a mentor and technical coach to colleagues across the Claims function Raise overall team capability through knowledge sharing and case reviews Contribute to technical frameworks, standards, and best practices Support succession planning and talent development within the team Operational Excellence & Governance Ensure claims are managed in line with agreed service standards, SLAs, and KPIs Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles Ensure accurate and timely use of systems (including Acturis) and data recording Maintain strong control of costs, leakage, and supplier performance Collaboration & Business Contribution Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions Contribute to business strategy, client retention initiatives, and growth opportunities Represent Claims in internal committees, projects, and strategic initiatives Person Specification Skills, Knowledge & Attributes Strong technical understanding of policy wordings and legal frameworks Excellent negotiation and dispute resolution skills Ability to translate claims data into commercial insight and client value Strong stakeholder management and communication capabilities Systems proficiency (Acturis and Microsoft Office) Commercially aware and outcome-focused Credible, confident, and trusted by clients and the market Proactive, resilient, and solutions-oriented Collaborative leader with a passion for developing others Aligned to Verlingue's culture and values Verlingue is an independent family owned insurance broker with 6 offices in the UK and a headcount of over 200.

When joining Verlingue you will see how we live our values of Exceptional, Proud and Inclusive on a day to day basis and will be part of a business that embraces change, supports its people and encourages professional development. We also actively seek applications from Career Returners.

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