Technical Operations Director

Technical Operations Director, up to £170,000 base + Benefits | Fully Remote | Occasional UK & Ireland Travel High-Growth, Ambitious Technology Business Are you a transformational leader who knows how to turn operational complexity into outstanding performance?

We are looking for an exceptional Technical Operations Director to lead a significant operational transformation, bringing together technology, people, processes and customer delivery to create a more efficient, scalable and commercially successful organisation.

This is an opportunity for an experienced senior executive who enjoys getting under the skin of a business, challenging existing thinking and turning opportunities for improvement into meaningful, measurable change. You will inherit an established, multi-disciplinary operation with talented people and significant potential.

Your challenge will be to create greater consistency, accountability and performance while building the operational foundations for the company's next phase of growth. We want someone who has done more than manage operations.

We want someone who has transformed them. The Opportunity Reporting directly to the Founder, you will take ownership of the organisation's technical operations and client delivery functions, playing a pivotal role in shaping its future.

Working closely with Product, Technology, Commercial and Manufacturing leadership, you will develop a joined-up operating model that connects client commitments with reliable, efficient and high-quality delivery. Your remit will cover operational transformation, client onboarding, professional services, change delivery, data operations and application support.

This is a high-profile executive appointment offering the autonomy and influence to challenge existing practices, reshape operational structures and deliver lasting improvements. Key Responsibilities Business Transformation: Lead a comprehensive programme of operational improvement, assessing existing structures, processes and systems before introducing more effective operating models, governance and performance measures.

Drive organisational change, automation and standardisation, creating a clear transformation roadmap with measurable outcomes. Leadership and Organisational Development: Lead senior managers and multi-disciplinary teams across different functions and locations.

Build a high-performing leadership team, establish clear accountability and performance expectations, develop management capability and create a culture of collaboration, ownership and continuous improvement. Technical Operations and Service Delivery: Develop a consistent, scalable operating model covering client onboarding, implementation, change management and ongoing service delivery.

Improve implementation timescales, technical integrations, data processes, production workflows and incident management, ensuring contractual commitments and ...

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