Technical Service Controller
Finning ·
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Technical Service Controller you will coordinate a team of engineers to deliver efficient high-quality service and a strong customer experience.
Youll plan and allocate resources manage work progress and ensure jobs are completed on time and to standard. Using your background in plant agricultural or HGV engineering youll act as the technical link between engineers and the control teaminterpreting issues defining required works and ensuring jobs are scoped prioritised and completed to a high standard.
Youll also mentor engineers monitor performance and ensure service processes are followed. Job Description: About Us Finning is the worlds largest Caterpillar dealership delivering unrivalled service for 90 years. We sell rent supply parts service and repair equipment and engines to customers in various industries including mining construction petroleum forestry and a wide range of power systems applications.
What We Offer Competitive salary annual bonus 25 days holiday bank holidays (option to buy more) Pension up to 7% share scheme Healthcare benefits (medical dental optical) Discounts platform wellbeing support Family-friendly policies and enhanced parental leave Key Responsibilities Manage and schedule engineering work to maximise productivity Assess and prioritise customer requests allocating appropriate resources Monitor job progress ensuring timely completion and accurate system updates Open/close work orders and support billing accuracy Lead coach and support a team of engineers (48) Maintain strong customer communication and service standards Requirements Background in plant agricultural or HGV engineering Gas Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Understanding of warranty and commissioning processes Strong planning organisation and communication skills Ability to interpret technical issues and support non-technical teams Good IT skills (Microsoft Office) Experience in a similar role (desirable) Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years experience in a technical or mechanical engineering role (C G / NVQ Apprenticeship) Previous experience in a similar role within similar industry environment desirable Hours 41.5.
Flexible working pattern between 7am 6pm weekdays with a potential for Saturday if required Direct responsibility for planning organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success.
Our employees are rewarded with an attractive all-round If you would like to be a part of a global organisation offering industry leading training and a competitive package then apply online today! At Finning we prioritize creating a diverse and inclusive environment.
We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities.
We do not discriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical disabilities. Furthermore Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.
If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces and their families fairly. Employment Type : Full-Time Experience: years Vacancy: 1