Technical Support Engineer

Technology Support Engineer Working arrangement: Hybrid - 3 days per week in the office Employment type: Full-time Sector: financial services Salary: Up to £55,000 The Opportunity We are looking for a technically capable Technology Support Engineer to support and improve the internal IT environment of an established, technology-led business.

This is a hands-on role combining advanced IT support, endpoint management, cloud application administration, identity and access management, service management and workplace technology. You will act as an escalation point for complex technical issues, take ownership of the device lifecycle and work closely with IT and Security colleagues to maintain a reliable, secure and efficient technology environment.

The successful candidate will be comfortable working across Apple and Windows devices, administering cloud-based platforms, automating repetitive tasks and delivering excellent support to both office-based and remote colleagues.

Key Responsibilities 1. IT Support and Service Delivery Act as an escalation point for complex incidents and service requests, taking ownership through to resolution within agreed SLAs. Triage, prioritise and manage support queues, ensuring accurate ticket categorisation and appropriate escalation.

Investigate recurring issues, perform root cause analysis and produce post-incident reports. Maintain troubleshooting documentation, technical procedures and knowledge base articles. Improve self-service resources and identify opportunities to streamline support through automation.

2. Endpoint and Device Management Manage the full device lifecycle, including procurement, zero-touch enrolment, deployment, maintenance and secure decommissioning. Administer Jamf Pro and Microsoft Intune to manage Apple macOS and Windows 11 devices.

Configure device compliance policies, application deployment, patching, operating system updates and endpoint security controls. Troubleshoot hardware, operating system, encryption, connectivity and appli...

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