Technical Support Representative

Req ID: 27-0490Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums.

This position will work within a team and will report into a Technical Support Manager. What you'll be working Providing superior customer support on our home-grown productsInterface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backupDevelop your skills in network and security products through on-going trainingDocument, escalate, and follow through with product bugs and/or issuesDebug the issue and provide a solution.

If not resolved raise a ticket to the next levelWhat you bring to the roleGood knowledge and experience in the field of network / IT security and / or data protection (backup systems, e-mail archiving, etc.) is an advantageExperience in the field of Linux Command Shell beneficialExperience with Microsoft Windows Server, VMware, and Hyper-V virtualization, as well as Exchange and SQL, are advantageousCCNA, CCNP, or CCIE certification is an advantageA customer-centric focus where you will answer customer calls and emailsPrior experience with Salesforce is an advantageGood English language, additional European languages also beneficial What you'll get from usA team where you can voice your opinion, make an impact, and where you and your experience are valued.

Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda, in addition to equity, in the form of non-qualifying options.#LI-Hybrid

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