TechOps Lead

TechOps Lead

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We're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems.

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This is a player-manager role, ideal for someone who enjoys balancing leadership with hands‑on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.

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The Role

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As TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure.

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You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.

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Key Responsibilities

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Leadership & Team Management

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• Lead, mentor, and line manage a team of TechOps engineers
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• Set clear expectations, run 1:1s, and drive performance standards
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• Define and document workflows, escalation paths, and SOPs
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• Own and optimise the service desk/ticketing pipeline
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• Report on performance metrics, trends, and improvements
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Monitoring & Device Management

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• Own monitoring and alerting systems to proactively identify issues
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• Manage lifecycle of IoT and edge devices across multiple sites
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• Drive preventative maintenance strategies
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• Lead root‑cause analysis and post‑incident reviews
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• Maintain accurate asset inventory and ensure compliance standards
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Infrastructure & Networking

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• Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)
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• Standardise configurations and maintain documentation
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• Troubleshoot end‑to‑end system workflows across hardware and software
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• Act as escalation point for complex technical issues
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• Recommend and implement infrastructure improvements
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New Site Onboarding

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• Lead technical delivery of new site deployments
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• Oversee network design, hardware setup, and system configuration
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• Support remote commissioning and technical validation before go‑live
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What We're Looking For

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Experience

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• 6+ years in IT support, infrastructure, or technical operations
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• Proven experience managing or leading a technical team
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• Experience working with distributed systems or multi-site environments
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• Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous
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Technical Skills

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• Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)
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• Experience with routers, switches, and firewall
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