Telephone Operator
Clear Voice · Dover, England ·
Clear Voice have an exciting opportunity to recruit a Telephone Operator to join our team! Location: Dover (Hybrid) Contract: Maternity Cover until 31 August 2027 ? Salary: £26,546
About us
? Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK.
We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking. The Telephone Operator role: Part of the Operations team, the Telephone Operator is a rewarding and meaningful role at Clear Voice.
You will provide high quality and timely administrative support to Clear Voice Interpreting Services. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Operations Services Managers on a day-to-day basis and the Clear Voice Director/CEO overall.
If you are organised, have demonstrable experience in prioritising and are looking for an exciting role that makes a difference, we'd love to hear from you! Key responsibilities of our Telephone Operator: Connecting clients' calls to interpreters via our busy On Demand Service Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace Allocating emails to the appropriate person/department to deal with, Respond to all stakeholders' requests in a timely, professional, and accurate manner Form and maintain positive working relationships with current clients and partners Support the team with the day-to-day administrative needs of a busy service Support and always demonstrate the vision and values of our organisation Follow all policies of Migrant Help, as the parent organisation to Clear Voice Any other reasonable duties assigned, including administrative and operational tasks within the post holder's competency The expe...