Trade Counter Manager
Vuba · London, England ·
Trade Counter Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Trade Counter Manager Birstall Ready to lead from the front, keep standards high, and turn everyday customer conversations into trade relationships that last?
If youre a people-first leader with a strong trade counter background, this is your chance to step into a role where your day-to-day impact is visible, measurable and genuinely valued. At Vuba Surfaces, were building a faster, sharper trade experience - one counter, one account, and one delivery at a time.
About the role As Trade Counter Manager, youll be responsible for running an efficient, friendly and highly organised trade counter that supports builders, installers, merchants, and contractors. Youll lead a small team, ensure customers get the right product at the right time, and drive improvements that make it easier for trade customers to do business with us.
This is not a back-office-only role. Youll be on the counter, shaping the customer experience, coordinating with internal teams, and making sure every customer leaves confidentwhether theyre collecting orders, placing enquiries, or needing quick guidance on suitable surfaces.
What youll be doing Lead and develop the teammanage day-to-day performance, coach colleagues, and create a consistently positive trade counter culture. Deliver an exceptional trade experiencegreet customers confidently, handle trade enquiries promptly, and build rapport quickly.
Manage trade counter operationsorder processing, stock checks, picking coordination and maintaining accurate records. Improve efficiencyspot bottlenecks, introduce better ways of working, and help streamline collection and order turnaround.
Handle customer queries professionallyresolve issues, escalate appropriately, and follow through until the outcome is right. Support sales growthidentify upsell and cross-sell opportunities in a way that genuinely helps the customers project.
Work closely with internal teamsensure smooth communication between the trade counter, sales, warehouse/logistics and customer service. Maintain standardskeep the counter area tidy, organised and ready for customers, with clear product knowledge at hand.
Use data and processtrack performance, report on key metrics and keep procedures compliant and consistent. What were looking for We want a Trade Counter Manager who can combine strong operational discipline with an approachable, confident customer style.
Proven trade counter or front-line retail/wholesale leadership experienceyoull know what great looks like in day-to-day service. Excellent communication skillsyou can speak clearly, listen properly, and keep customers informed.
A can-do mindsetcalm under pressure, solutions-focused, and able to keep things moving. Strong product and process awarenesswhether youve worked in surfaces, building materials or a similar environment, youll learn quickly and apply what you know.
Leadership abilityyou motivate people, set standards, and help your team perform at their best. Organised and detail-orientedyou manage tasks, paperwork and stock processes with care. Customer-first attitudeyou understand trade customers value speed, accuracy and reliability.
Why this role will suit you Working as Trade Counter Manager at Birstall is about more than serving customersits about owning the experience. Youll be the person trade customers remember: the one who knows what they need, explains options clearly, and makes sure orders are handled properly.
Youll also be joining a brand with momentum and high expectations. That combination means youll have the opportunity to influence standards, improve processes, and help shape how trade customers experience Vuba every day.
About Vuba Join One of the UKs Fastest Growing Manufacturers The Vuba Journey Has Only Just Begun Founded in 2009 by entrepreneur Sean Scott, Vuba has grown from an ambitious start-up into one of the UKs fastest growing manufacturing businesses.
Driven by innovation, investment and an unwavering commitment to quality, weve built a reputation as a global leader in resin surfacing products and specialist construction materials. Our headquarters are located in Hulls vibrant Fruit Market, supported by a growing network of specialist facilities across the UK. This includes our National Production