Training Specialist

Training Specialist - Newcastle, NE12 8BU Salary: £30,000 per annum + Bonus based on performance Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday, rotating between 9:00am - 5:30pm and 9:30am - 6:00pm Holidays: 29 days' annual leave including bank holidays, increasing to 31 days after 1 years' service We are currently hiring Training Specialists to join our dynamic team in Newcastle!

Based on the structure and style of Call Quality Specialist v1, this role is focused on developing colleagues and supporting operational excellence. We are looking for a passionate and engaging Training Specialist who thrives on developing others and creating impactful learning experiences.

The successful candidate will play a key role in onboarding new colleagues, delivering refresher and product training, and supporting the continuous development of our Retentions, Upselling, and Move/Take Over teams. This is a highly visible role that combines classroom delivery, content creation, stakeholder engagement, and operational collaboration to drive performance and customer experience.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America.

Our mission is to provide our customers peace of mind by protecting what matters most to them. Role

Responsibilities

Training Delivery & Content Development Delivering engaging induction training programmes for new starters across the Retentions, Upselling and Move/Take Over teams Facilitating refresher training sessions to reinforce performance, compliance and customer experience standards Designing and delivering training for new products, services, systems and business processes Creating and delivering soft skills training, including communication, objection handling, negotiation and customer engagement techniques Developing, reviewing and updating training materials, presentations, guides and supporting documentation Utilising PowerPoint and other learning tools to create interactive and engaging training experiences Monitoring learner progress and assessing training effectiveness through observations, feedback and performance metrics Collaborating with operational leaders to identify knowledge gaps and training opportunities Supporting the implementation of new initiatives through targeted learning interventions Evaluating training outcomes and making recommendations for continuous improvement Supporting the development of learning pathways and development plans for colleagues across the operation Operationa...

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