User Researcher

User Researcher Location: Worthing - Hybrid (2 days per week onsite) Rate: £375 per day Contract: Initial 6 months IR35: Inside IR35 The Role We are seeking an experienced User Researcher to support the development and continuous improvement of digital services within HMRC.

You will be responsible for planning and delivering user research activities, generating valuable insights and translating findings into actionable recommendations that help shape and improve digital products and services.

Working closely with Service Managers, Product Managers, Designers, Business Analysts and Developers, you will ensure that user needs are at the heart of the design and development process. This is an excellent opportunity for an experienced researcher who enjoys working in an agile environment, influencing product direction and championing user-centred design.

Key Responsibilities Plan, design and conduct user research to understand user needs and inform service development. Deliver a range of research activities, including user interviews, concept testing, prototype testing, usability testing and guerrilla research.

Lead the end-to-end usability testing process, from participant recruitment and test planning through to moderation, analysis and reporting. Develop research strategies alongside Service and Product Managers to generate meaningful insights and support decision-making.

Translate research findings into actionable recommendations and user stories that influence product development and service improvements. Work collaboratively with designers, business analysts and software developers throughout the product life cycle.

Design, script and analyse quantitative surveys, alongside qualitative research activities. Manage research projects covering proposition development, visual identity and customer experience mapping. Present findings and communicate user needs effectively to stakeholders, including senior civil servants.

Share knowledge, tools and best practices across the wider HMRC and government user research community. Mentor and support junior user researchers, promoting best practice and continuous improvement. Key Skills & Experience Proven experience delivering user research and usability testing for web-based digital services.

Strong knowledge of different qualitative and quantitative research methodologies. Experience developing research strategies and selecting appropriate research approaches. Confident planning, facilitating and analysing usability testing sessions and research workshops. Excellent analytical and problem-solvin...

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