User Researcher

Overview

In this Senior Associate User Researcher role, you will deliver actionable insights to shape service experiences aligned with user needs. You join a growing Experience Design capability that prioritizes user-centered design to create quality digital services. You’ll advocate for user needs, apply design thinking, and collaborate with cross-functional teams to drive measurable impact. This position offers the chance to influence projects at scale and contribute to a people-first culture that values growth and collaboration.

Responsibilities

• Translate user needs into research-driven recommendations that guide service experiences
• Champion user-centered design and design thinking within projects
• Design and write comprehensive research plans, coordinating with recruitment or client insight teams as appropriate
• Align research and testing plans with wider project strategy
• Conduct interviews with empathetic approach and synthesize findings into actionable insights
• Produce reports, present findings, and make data-driven recommendations to stakeholders
• Maintain sound commercial awareness and demonstrate the value of User Research within the project team
• Collaborate with the wider project team to embed user research value in delivery

Key requirements

• Distinguish between requirements and user needs to choose suitable research methods
• Excellent knowledge of qualitative research methods
• Strong knowledge of quantitative research methods
• Ability to design and write research plans with recruitment coordination
• Research and testing plans aligned with overall project strategy
• Ability to conduct interviews with empathy
• Comfortable producing reports, presenting findings, and making recommendations
• Sound commercial awareness
• Experience working with the wider project team to establish the value of User Research
• Empathy
• Clear communication
• Collaborative mindset
• Qualitative research methods
• Quantitative research methods
• Research planning and coordination

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