UX/UI Designer

UX/UI - Housing Repairs Transformation Rate: £600 per day, Umbrella Location: London / Hybrid - 2/3 days on-site Contract: Initial 3-month contract Overview of the UX/UI Designer role Sellick Partnership is currently supporting a public sector organisation in London with the recruitment of an experienced UX/UI Designer to join a major Housing Repairs Transformation programme on an interim basis.

The organisation is undertaking a significant transformation of its Housing Repairs service, redesigning resident-facing digital experiences to create simpler, faster and more accessible services. The successful candidate will play a key role in shaping how residents report repairs, book appointments, track progress and engage with services through modern digital channels.

Working as part of a multidisciplinary transformation team, you will work closely with Service Designers, Business Analysts, Product Specialists, Developers and Housing Subject Matter Experts to translate complex user and business needs to intuitive, accessible and visually engaging digital solutions.

Key Responsibilities of the UI/UX Designer will include Designing end-to-end customer journeys and digital experiences across Housing Repairs services Creating user flows, journey maps, wireframes, prototypes and high-fidelity designs Producing exceptional visual and interactive designs across web and digital platforms Developing design systems, interfaces and reusable components that can scale across multiple touchpoints Translating complex business and user requirements into clear, effective and accessible digital solutions Working closely with UX specialists, Product teams, content designers and developers to ensure effective delivery of designs Supporting user-centred design activities, design validation workshops and usability testing Presenting design work and clearly communicating the rationale behind design decisions to stakeholders Working closely with the Design Lead and Product teams to develop and refine the overall design direction Ensuring designs comply with accessibility standards, digital best practice and organisational design principles Supporting the development of resident-facing self-service channels and digital service improvements Producing detailed design specifications and assets to support development and implementation Maintaining a consistently high standard of design quality, attention to detail and visual consistency throughout the design lifecycle Required experience/qualifications of the UX/UI Designer position will include Significant experience working as a UX/UI Designer within a complex digital or transformation environment A strong portfolio demonstrating excellent visual and interaction design skills Experience designing large-scale digital platforms, products or service ecosystems Strong experience with customer journey mapping, wireframing, prototyping and interacti...

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