Venue Manager

Venue Manager – “Indoor Adventure playground”

Location Chester

Salary: £34,000 - £39,000+

I’m partnering with a fantastic family‑first indoor playground in the North West of England where fun meets safety.

Your mission? Keep every guest safe and smiling while creating a warm, professional, and brilliantly run play hub. You’ll lead, coach, and energise a high-performing team, set the bar high on operations, and drive the centre’s commercial success—hitting revenue targets, managing costs, and unlocking every opportunity to grow. All of this sits on a rock-solid foundation of Health & Safety and safeguarding compliance, because when kids and families feel secure, the fun really starts.

Key Responsibilities

• Run the centre day-to-day, keeping cleanliness, safety, and customer service at an excellent standard.
• Be present on the floor as a hands‑on leader, coaching and developing the team to create a standout guest experience.
• Own opening and closing procedures, making sure the site is safe, secure, and ready for every session.
• Complete daily End of Day reports covering operations, any incidents, and key highlights or issues.
• Take full ownership of Health & Safety performance and ensure compliance with all legal and internal policies.
• Carry out and record all required daily, weekly, and monthly safety checks without fail.
• Log and manage all accidents, incidents, and safeguarding matters correctly and promptly.
• Manage the centre’s P&L: grow income, control spend and hit budgeted targets.
• Track departmental performance and spot opportunities to improve efficiency and results.
• Ensure bookings, payments, and customer records are handled accurately and consistently.
• Champion responsible fun and deliver outstanding service across every area of the centre.
• Handle customer queries, complaints, and escalations in a calm, professional, and solution‑focused way.
• Collect and act on customer feedback to continually raise service quality and satisfaction.

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