Visitor Operations Manager

We are seeking a Visitor Operations Manager for a new visitor experience opening in West London in early 2027. This position will be starting mid December. Preferred candidates for this Visitor Operations Manager will have experience of working within a large attraction or visitor experience and preferably been involve in a new opening which hosts a visitor experience and included a food and beverage operation.

This is an award winning live, open-world immersive experience, combining storytelling, performance, technology, and hospitality into a single, guest-led environment. Guests explore a fully realised world, interacting with characters, solving mysteries, and progressing through evolving storylines, alongside a bar and social experience that is fully integrated into the narrative.

Following the success of their previous venue, they are launching a new, significantly larger and more ambitious version of at Westfield Stratford City in 2027. This new venue will bring together immersive theatre, large-scale set design, digital interaction, and high-volume guest operations, with a strong focus on both guest experience and commercial performance.

They are building a team capable of delivering a complex, fast-paced, and highly original experience, where operations, creative, and commercial thinking work together to create something genuinely different. The Venue Operations Manager – New Opening is responsible for setting up and delivering the day to day operation of the Stratford venue, from pre-opening through to stable live operations.

The role is hands-on and delivery focused, ensuring the venue operates efficiently, safely, and in line with commercial objectives, while delivering a high-quality, immersive guest experience within a high-volume live entertainment environment.

This includes building operational systems, leading the setup of front-of-house operations, concessions-style food service, guest flow, and venue infrastructure, while ensuring all shows, events, and guest interactions are delivered consistently and effectively.

The role of Visitor Operations Manager requires a strong understanding of operational throughput, staffing, queue management, and real-time problem solving within a complex public-facing environment. You will report to the Group Operations Director and have direct reports including Bar & Guest Experience Manager, Performance Operations Manager, Pizza Chef, Costume & Wardrobe Technician and work closely with a number of departments.

Desirable Skills & Qualifications ? Personal Licence holder ? First Aid qualification ? Knowledge of food safety compliance, HACCP, and licensing requirements ? Food Safety Level 2 qualification ? Experience within immersive entertainment, live events, theatre, visitor attractions, or premium leisure environments Direct Reports...

Bar & Customer Experience Manager Performance Operations Manager Pizza Chef Contractor security & cleaners. The Venue Operations Manager will have a relatively small number of senior/direct reports but responsibility for a significantly larger overall operation.

On a busy performance day, the core operational structure comprises approximately 35 people, before contracted security, and cleaning. Contracted hours: 40 hours per week

Benefits include

Pension, staff F & B discount, Comp tickets for family & friends, staff merchandise discount For a full and detailed job description please contact us – we contact successful candidates within 48 hours. We look forward to helping you with your career.

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