Voice & Network Engineer

Voice & Network Engineer £400 - £450 per day inside IR35 6 months Remote We are looking for an experienced Voice & Network Engineer to join a small, highly skilled technical team within a public sector organisation. Voice will remain a key focus of the position, particularly across technologies including Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams, but the role will also provide significant exposure to wider networking technologies including LAN/WAN, network monitoring, wireless and network security.

This position would suit someone who enjoys troubleshooting, solving complex technical problems and wants to continue developing into a well-rounded Voice & Network professional. Configuring, installing, maintaining and reconfiguring Voice and network hardware and software.

Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues.

Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice services. Carrying out network surveys to establish connectivity and infrastructure requirements.

Using network monitoring and management tools to identify issues and monitor network performance. Using tools such as SolarWinds to collect network load and performance statistics and produce routine reports. Installing and removing hardware and software in line with agreed procedures and standards.

Maintaining accurate configuration and asset management records following hardware and software changes. Carrying out defined system backup and restoration activities where required. Working with internal teams, users, suppliers and third parties to investigate and resolve technical issues. Supporting escalated incidents and providing technical support where required.

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