Windows Engineer

World Class Defence Organisation is currently looking to recruit 2x Windows Engineer subcontractors on an initial 12 month contract. Rate: £74.32 per hour Location: Stevenage Contract: 37 Hours per week Overtime: Hours worked over 37 hours per week will be calculated at 'time and a quarter' Duration: 12 Months (initially and then ongoing and long-term thereafter) IR35 status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business.

Responsibilities

Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment.

Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks. Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.

Creation, maintenance & audit of inventory information and asset registers as required. Creation, maintenance & review of comprehensive, high-quality documentation as required. Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.

Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.

Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.

Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle. Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.

Stay current with any developments in Windows technologies, products, practices and trends. Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.

Monitor and optimise network/server performance, security, and backups. Ensure compliance with security guidance and best practice in line with adopted security posture...

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