Workforce Management Analyst
ECS · Birmingham, England ·
from 35k £/yrFull-timeHybrid
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Workforce Management Analyst Birmingham - Hybrid (2 days per week onsite) Before applying for this role, please read the following information about this opportunity found below. £35,000 per annum We're looking for an experienced Workforce Management Analyst to join a busy customer operations environment, taking responsibility for the real-time management of telephony performance, resource and service levels.
This is a hands-on WFM role where you'll monitor live contact centre activity, manage queues and...
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