Delivery Unit Head (m/w/d)
HCLTech ·
Role Overview The Delivery Unit Head is a delivery leadership role responsible for driving end‑to‑end IT service delivery and operations across multiple strategic client accounts in Germany and the wider DACH region. The role ensures alignment with business objectives, adherence to service commitments, and achievement of financial targets while maintaining strong executive‑level client relationships and fostering continuous improvement.
Key Responsibilities 1. Delivery Management MBA preferred. Certifications such as ITIL, PMP, Agile, Cloud are highly desirable. Business-fluent German (minimum C1, native level preferred) and fluent English, both written and spoken.
Proven delivery or portfolio leadership experience with German or DACH-based clients; familiarity with German business and governance culture. Valid right to work in Germany / EU citizenship or an existing EU work permit (Blue Card / Aufenthaltstitel).
Working knowledge of German employment and co-determination practice (Betriebsrat) and EU data protection (GDPR/DSGVO). Willingness to travel within Germany and the DACH region; based in or willing to relocate to the Frankfurt/Rhine-Main area.
Digital Foundation Services – Skills Required Digital Workplace: end-user computing and device lifecycle, VDI/DaaS, Microsoft 365 and Intune/Autopilot, collaboration and unified communications, modern service desk, and experience-led management (XLAs, digital experience monitoring). Cloud