Operations Manager
Orange Connex · Bochum, Nordrhein-Westfalen ·
Core Values of the Position: Support the local warehouse and fulfillment operations. Support performance driving service and KPI continuous improvement. Support cost efficiency optimization for Orange Connex.
Responsibilities
Service performance for both warehouse and last mile sub-contractors. Close monitoring on warehouse providers' operations on a daily basis. Inbound: including unloading, inspection, stacking. Inventory: stock management, VAS.
Outbound: order filling, outbound and handover. Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions. Exception management during end-to-end fulfillment process.
Co-define and implement process optimization opportunities driving operational excellence. Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs. Build up the strong relationship with local suppliers to drive their performance.
Collaborate with cross-functional departments to improve continuous internal & external customer experience.
Qualifications
At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience Multinational company work and cross-cultural communication experience Strong Microsoft office and organizational skills.
English, both oral and written skills. Mandarin desirable Strong communication and coordination skills Experience of working in/with an outsourced service provider Strong KPI management and project management capabilities Analytical & problem-solving capability Detail focus and excellent teamwork spirit Strong self-driving and creative thinking Detail-oriented and good analysis skill High sense of responsibility Can work under pressure and in a challenging environment Eligibility to work in DE on a permanent basis. 岗位目的 作为橙联在海外仓现场的代表,监控和审计第三方物流(3PL)的现场运营管理和绩效管控。进行仓库巡查和抽查,确保第三方物流(3PL)的操作符合标准作业程序(SOP)和服务水平协议(SLA)。协调仓配交接,通过数据驱动和跨团队协同保障仓配链路稳定运行,并持续优化运营效率与客户体验。 主要职责 *仓库日常运营与管理 监控和审计第三方物流(3PL)现场运营绩效,驱动服务水平提升,并对关键KPI结果负责(入库、出库、库存准确性及异常处理等)。 建立并维护仓库运营监控机制,及时识别异常(时效延误、差异、履约问题),推动问题分析与闭环改善。 负责与橙联自营尾程提货团队的协同,确保仓配交接的顺畅与高效。 负责本地潜在供应商寻源并建立资源池,参与支持供应商协同评审。 *内外部协同 与国内控制塔保持高频沟通,实时反馈3PL现场运营情况,识别风险并及时预警推动解决。 根据控制塔策略及业务要求,管理并指导3PL执行落地,确保运营标准一致性。 与3PL本地团队建立高效合作机制,定期进行绩效评审并推动改进计划落地。 协同跨职能团队(客服、销售、尾程运营等),持续优化客户体验与履约质量。 *系统与流程优化 基于数据分析及工单系统,搭建仓库KPI监控及异常追踪机制。 主动识别运营痛点,推动异常分析、根因定位(Root Cause Analysis)及持续优化。 参与关键项目推进,如供应商寻源、新仓上线、WMS系统部署等。 与数据、IT及相关团队合作,定义并落地流程优化方案,提升运营效率与标准化水平。 *团队协调与管理 具备团队管理与协调能力,带领团队理解关键业务信息,并转化为可执行动作,实现高质量落地。 建立高效沟通机制,确保信息在团队及关键利益相关方之间准确传递。 任职要求 *教育背景:大学本科及以上学历。 *工作经验 至少3年物流行业的仓库运营与配送管理经验,有电商履约经验者优先。 拥有在外包服务供应商工作或与其合作的经验。 跨国公司工作及跨文化沟通经验。 *语言要求:英语流利(书面及口语);普通话为加分项。 *技术技能 具备较强的KPI管理与项目管理能力。 熟练使用Office办公软件。 *软性能力 具备分析与解决问题的能力。 注重细节,具备出色的团队合作精神。 自我驱动力强,具备创造性思维。 具备高度的责任感。能在压力与挑战性环境中工作。 具备跨国公司工作经验及跨文化沟通能力。