RMA & Quality Control Team Lead

Your mission

• Support daily team organization, task allocation, workload distribution, and employee training.
• Support the coordination of RMA, product inspection, and quality control activities to ensure timely and efficient processing.
• Follow up on team performance, operational progress, quality standards, and compliance with established processes.
• Identify and communicate operational exceptions and recurring quality issues, and support their resolution and follow-up.
• Coordinate with relevant departments to support the resolution of cross-functional RMA, product, and quality-related issues.
• Provide day-to-day support to team members, facilitate communication, and support continuous process improvements.
• Prepare and provide regular updates on operational progress and key issues, and support the department manager in escalating critical issues, risks, and resource requirements.

Your profile

• Experience in team management, production supervision, or project coordination.
• Strong organizational, communication, and coordination skills with the ability to manage cross-functional issues.
• Strong analytical, problem-solving, and decision-making skills with a structured and detail-oriented approach.
• Quick learner with the ability to develop strong product knowledge and understand relevant business processes.
• Basic people management and team development skills, combined with a strong sense of quality, responsibility, and attention to detail.
• Fluent Chinese and sufficient English proficiency to work effectively in an English-speaking business environment.
• Engineering background required; experience in electronics, telecommunications, optical communications, quality management, RMA, product testing, or failure analysis is preferred.
• Willingness and potential to develop towards a future Team Leader role.

Why us?

• Attractive remuneration including Christmas bonus.
• Free beverages and free parking on site.
• Corporate Benefits Program with exclusive discounts and offers.
• Monthly get-together for team exchange.
• Opportunities for personal and professional development within the company.
• Flat hierarchies and a supportive, positive working environment in a fast-growing international company.

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