ERP Management Analyst

Overview

In this role you will steward Maintenance Data Systems (MDS) for the Forward Deployed Regional Maintenance Center (FDRMC) in Naples, ensuring effective implementation, operation, and end-to-end lifecycle management of MDS tools.

You will train users, manage access, and resolve issues to keep mission-critical systems aligned with center objectives. You will collaborate with cross-functional teams to improve business processes and provide clear metrics on manning and operational performance.

This is an international, customer-focused role that blends data systems, training, and hands-on support to sustain maintenance readiness.

Responsabilità

• Lead MDS management ensuring compliance with current processes
• Provide hands-on training and support for MDS applications (MSE, MFOM, SPEAR, Service Now, and related databases)
• Deploy, maintain, and sunset MDS applications as needed
• Manage time and attendance applications and file management practices
• Respond to user inquiries, maintain daily correspondence with users and managers, and create trouble tickets for escalations
• Oversee user access and permissions for all MDS applications
• Create and maintain reports and metrics using Microsoft Office to inform leadership
• Identify opportunities to improve business processes in alignment with mission objectives

Requisiti fondamentali

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong understanding of MDS apps and databases (MSE, MFOM, SPEAR, Service Now, NMD)
• Ability to manage user access, troubleshoot, and train system users
• Excellent communication to liaise with users and managers
• Strong attention to detail in metrics, reporting, and documentation
• customer-focused communication
• training and knowledge sharing
• problem-solving and initiative
• MDS applications and databases (MSE, MFOM, SPEAR, NMD)
• Service Now
• Microsoft Office (Excel, Word, PowerPoint)

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