Front Office Manager

Your main tasks :

• Be Casa Monti’s ambassador to customers and partners, and have a thorough knowledge of our establishment's environment

• You will supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance.

• In the absence of the reservations department, you will manage reservation requests • Check and follow up on all reservations

• Build loyalty among existing customers and ensure the satisfaction of new customers

• Monitor, handle and resolve customer disputes in close collaboration with your line managers

• Manage Front Office schedules

• Provide training for Front Office teams

• Give tours of the establishment to professionals and customers

• Supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance • Ensuring that Front Office procedures are complied with, updated and optimized

• Control and monitor accounts receivable

• Develop the hotel's turnover through upsell actions

• Ensure proper management of the cash register, daily closings and commission invoices

• Manage, motivate and organize the work of the teams in order to optimize customer satisfaction

• Participate in and lead Head of Department meetings

• You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department.

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