Guest Service Agent - Bvlgari Hotel Milano
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POSITION SUMMARY Responsible for the accurate, courteous and efficient reservation, communication (PBX), check in and check out of hotel guests providing the highest level of personal service. Process all payments according to established hotel requirements.
Provide information to any guest or visitor inquiry. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels main responsibility is the maintenance and control of the hotel’s room inventory on a day to day basis.
This includes coordinating room assignments deliver to PBX. 15. Run emergency reports. 16. Responsible for assigning CARE rooms in conjunction with Engineering and Housekeeping. 17. Responsible for the daily set up of showrooms in conjunction with Housekeeping.
18. Responsible for monitoring and clearing DNR rooms. 19. Responsible for clearing wait lists in coordination with ERS 20. Maintain the inventory of the hotel: a)Check all comments and requests in reservations. b)Block guaranteed room types, special requests, requests to be near other rooms, early arrivals