Guest Services Intern - Bvlgari Hotel Milano
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Job Title: Guest Services Intern Reparto: Guest Services Supervisors: Guest Services Director, Reservation and Revenue Manager, Night Manager and Guest Services Supervisor, Reservation Coordinator. Job Overview Responsible for the accurate, courteous and efficient reservation providing the highest level of personal service.
Provide information to any guest or visitor inquiry by phone. Using empowerment to make decisions that will ensure complete problem resolution, maintaining a strong and productive relationship with all departments of Bulgari Hotels and Resorts Milano; main responsibility is the maintenance and control of the hotel’s room inventory, organizing guestroom moves, controlling sell-out days, supervising upgrades and monitoring Interfaces.
The GS Intern is also responsible for maintaining, implementing, recording guest preferences and their implementation to give our guests the most personalized service. By applying empowerment and making decisions complete problem resolution should be ensured at all times and strong and productive relationship with all departments especially with the Bell and Doorman who are part of the Guest Services team.
The relationship is key to the success of the Front of House operations functioning. Place of work Back office areas. Basic requirements Qualifications 1. A College Degree or in the process of receiving one. 2. Possess a good command of the Italian deliver to PBX.
11.Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 10 minutes to ensure completion and guest satisfaction. 12.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
13.Collect guest preferences for all guests. 14.Responsible for ensuring all Reservations have proper company, source and individual profiles linked in Opera as well as assisting in linking profiles in Class. 15.Handle request for late checkouts according to established hotel procedures.
16.Perform any task assigned by any manager. 17.Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. 18.Make reservations for rooms. 19.Provide Tours of the Hotel and of guest rooms to anyone inquiring to do so.
20.Perform any task assigned by any manager. 21.Successful completion of the training/certification process. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels